CA lauches service delivery charter

Business Daily Kenya:  Communications Authority (CA)has stepped up its engagement with ICT users on its service delivery, with a public la...

Business Daily Kenya: 

Communication Authority of Kenya (CA), chief executive Francis Wangusi

Communications Authority (CA)has stepped up its engagement with ICT users on its service delivery, with a public launch of its service delivery charter.

The customer centered service delivery charter outlines the services offered by the Authority and also sets out standards its clients and stakeholders should expect from the industry regulator.

In addition to launching the service charter, CA, has also put in place a monitoring tool aimed at helping evaluate its responsiveness to customer needs.

Speaking during the launch yesterday, CA Director General, Francis Wangusi, said the move is in accordance with Article 46 and 232 of the Constitution of Kenya.

“CA is committed to providing services in a professional, transparent and accountable manner.”he said.

According to the article, all public institutions are required to offer quick, quality and efficient services to members of the public. He said the 2016 ‘Service Charter’ had been reviewed with the objective of improving clients expectations.

CA launched the 2016 ‘service charter’ with a roadshow in Nairobi. The Authority thereafter plans to conduct a 12-day mobile phone based advertisement.

A study done by McKinsey in 2014, indicated that a lot people were disappointed with services offered in government agencies. According to the study, government agencies decided to continually review their charter service to align them with these emerging issues.

The post CA lauches service delivery charter appeared first on Mediamax Network Limited.

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